USCIS Frustration

I have called USCIS National Benefit Center (NBC) who handles all I-800A applications three times within the last 10 days. They still haven’t received our application. It has been 16 days since we submitted I-800A to USCIS San Diego office and we got a receipt letter from them on July 10. The lady at NBC was very nice and she told me it shouldn’t take this long to receive I-800A. She suggested me call our San Diego office. I have tried several times to call our San Diego office, but nobody answers unless you know the person’s name. I finally found the person’s name from a document our home study agency provided. I just called the San Diego office and the lady tells me that our file is still sitting on their desk. Because they are changing furniture in the office, there is no one handling the files. What an “excellent” explanation! She said our files are sitting with a bunch of other applicants’ files and they should be sent to NBC next Tuesday, July 22. I will keep my fingers crossed. For a moment, I felt very frustrated.